How to repair your boots

Every Boot Needs the Occasional Tune Up


RMs go this distance. Some of our customers bought theirs over half a century ago and still wear them every day. In fact, some would argue that the worst their boots looked is the day they bought them. With every wear, you’ll add character and personality to your pair. But even the best maintained boots can still only stand up to so much. When yours tire, send them back to us for a service. 


The same boot makers who originally made them can redress the leather upper, replace the elastics, the tugs and resole them. All you need to do is get them to your nearest R.M.Williams store and they can have them back working as hard as you do in no time at all. 


Even the toughest ones need care. To keep your boots working as hard as you do, boot repairs are part of our ongoing customer service. Depending on the urgency of your repairs, you have two options available: A standard boot repair will be returned to your nearest store within 3 to 4 weeks* (depending on repair/s required).

*Approximate time frame only, subject to change without notice

 

Boot Repair Price List

All prices below are displayed in Australian dollars. For International repair services the pricing will be converted to your local currency and an international shipping fee applied

Full Re-Sole and Heel - $165.00

Full Re-Last - $220.00

Full Re-Last and Back Lining - $250.00

Replace Heels - $110.00

Replace Heel Rubber Top Pieces - $55.00

Replace Unit Sole - $165.00

Replace Elastics - One Elastic $55.00. Two or more Elastics $35.00 each.

Replace Tugs (Qty 1) - $55.00. Two or more Tugs $35.00 each. 

Stretch Boots - $55.00

 

Premium Service

A premium boot repair service is available at most R.M.Williams retail stores and will be returned to the store within 72 hours (exclusive of weekends and public holidays). Boots must be received in store before noon on weekdays for the premium repair service. This service is not available internationally. Terms and conditions apply, see in store for details.

We recommend contacting your nearest R.M.Williams retail store to confirm they qualify for this service. The Premium boot repair service incurs a surcharge of AUD $35.00. 

Full Re-Sole and Heel - $165.00* 

Replace Heels - $110.00*

Replace Heel Rubber Top Pieces - $55.00*

Replace Elastics - One Elastic $55.00*. Two or more Elastics $35.00* each.

Replace Tugs - One Tug $55.00*. Two or more Tugs $35.00* each. 

*Price excludes $35.00 surcharge. Please add surcharge for premium service.


During the stripping process it may be discovered that additional work is required to enable the original repair request to be carried out. If this is found to be the case, appropriate costs may apply.

 

Christmas Delivery Cut-Offs

To ensure you don’t miss out on any pre-Christmas deliveries, please note the cut-off date for pre-Christmas 2018 delivery for Core Elastic Sided, Made To Order and Bespoke boots is 26 October 2018. Orders placed after this cut-off time cannot be guaranteed for delivery, but we will do our best to dispatch all orders in time for Christmas.


Boot Repair cut-off dates:


To guarantee dispatch in time for Christmas, boot repairs must be in the Adelaide Factory by:

  •  Relast, back linings and elastics – 5th November, 2018.
  •  Resole and heel – 3rd December, 2018.
  •  Replace elastics/tugs only – 10th December, 2018.